Welcome to AutoHauler, a premier shipment transportation service platform. These Terms and Conditions ("Terms") are intended to outline the rules and guidelines for using our website located at www.autohauler.com ("Website") and the services offered therein. They provide vital information for you as a user to understand your rights, responsibilities, and protections when engaging with our platform and services.
At AutoHauler, we take pride in facilitating the coordination of shipments between Shippers and Carriers across the United States. Our goal is to simplify the shipment moving process, ensuring both parties get the most out of our services.
By accessing, browsing, or using our Website and/or any service provided by AutoHauler, you signify that you have read, understood, and agree to be bound by these Terms, as well as any applicable laws and regulations. If you do not agree with any part of these Terms, you should refrain from using our Website and services.
It is essential for users to regularly review these Terms, as they may be updated from time to time. Your continued use of our Website after such updates signifies your acceptance of the revised Terms.
To ensure clarity and a mutual understanding of the language used throughout these Terms and our Website, we've defined some key terms below:
a) Shipper: Refers to the individual, company, or entity that seeks to transport a shipment from one location to another. The Shipper is responsible for providing all necessary information about the shipment, including but not limited to its type, size, weight, and condition, and for complying with all other requirements set forth by AutoHauler and the Carrier.
b) Carrier: Refers to the licensed individual, company, or entity responsible for physically transporting the Shipper's shipment from its pick-up location to its designated delivery point. The Carrier is not an employee or agent of AutoHauler but operates as an independent entity, contracting with Shippers through the AutoHauler platform and services.
c) AutoHauler: Refers to the platform and company described herein, an FMCSA licensed Freight Broker with USDOT 4098988 and MC 1563222 credentials. AutoHauler acts as an intermediary, coordinating shipment requirements between Shippers and Carriers. It is essential to note that AutoHauler is not a Carrier and does not directly transport shipments.
d) Website: Refers to www.autohauler.com and all associated pages, links, tools, and services provided by AutoHauler.
e) Service: Any feature, tool, or assistance offered by AutoHauler through the Website or otherwise, including but not limited to shipment coordination, rate comparison, and booking.
f) User: Any individual, company, or entity accessing or using the Website or Service, including but not limited to Shippers and Carriers.
By using our Website or Service, you warrant that you fully understand the meanings and implications of these key terms and will use them appropriately within the context provided. Misrepresentation or misuse of any term may result in action taken against you, including but not limited to termination of your access to the Website and Service.
AutoHauler operates as an intermediary within the freight industry, diligently maintaining the necessary credentials to fulfill its role. We proudly hold the status of a Freight Broker licensed by the Federal Motor Carrier Safety Administration (FMCSA), with designated USDOT Number 4098988 and MC Number 1563222. All of our operations, interactions, and services are conducted in strict accordance with the regulations, standards, and mandates established by the FMCSA. Users of our platform, including both Shippers and Carriers, can trust that our operational standards meet the stringent criteria set forth by this governing body.
AutoHauler's primary role is to act as a facilitator, bridging the gap between Shippers who need to transport shipments and Carriers who provide transportation services. As such, our responsibilities are limited to:
a) AutoHauler is not a Carrier and does not engage in the direct transportation of shipments.
b) We do not guarantee the performance or conduct of any Carrier, although we aim to partner with reputable entities.
c)While we facilitate the coordination, the contractual obligations for shipment lie directly between the Shipper and the Carrier, separate from any agreement with AutoHauler.
Carriers engaged through AutoHauler are strictly prohibited from rebrokering any shipment procured through our platform. "Rebrokering" refers to the act of a Carrier passing on the transportation responsibility of a consignment to another Carrier, instead of fulfilling the task themselves. This action undermines the trust that Shippers place in both AutoHauler and the chosen Carrier. Any Carrier found to have rebrokered a shipment will face immediate removal from our platform, freight payment cancellation and potential legal action.
Integrity and transparency are fundamental to AutoHauler's operations. As such, we expect all Carriers to conduct their businesses honestly and with utmost professionalism. Carriers are hereby informed that fraudulent actions, including but not limited to misrepresentation of capabilities, falsifying information, or any deceptive practices, will not be tolerated. Carriers found to be engaging in fraudulent activity will be subject to:
Carriers are not just responsible for the physical transportation of shipments; they are also bearers of our reputation and trust in the marketplace. Therefore, it's expected that all Carriers:
a) Ensure shipments are transported safely, securely, and within the stipulated timelines.
b) Maintain courteous and professional communication with Shippers throughout the shipment process.
b) Keep all necessary equipment, including transport trucks and trailers, in optimal working condition.
b) Comply with all legal, environmental, and safety standards as stipulated by local, state, and federal guidelines.
By associating with AutoHauler, Carriers commit to upholding these standards, ensuring that Shippers receive top-quality service in every transaction. Failure to adhere to these principles can result in penalties, up to and including permanent disbarment from our platform.
AutoHauler provides a centralized platform designed to streamline the shipment process for both Shippers and Carriers across the United States. Our platform offers:
Our commitment is to ease the transportation burden for Shippers while providing Carriers with an avenue to access potential business opportunities.
Recognizing the dynamic nature of the transportation industry, AutoHauler offers round-the-clock service through our platform. Shippers can access our services, request quotes, and make bookings at any time of day or night. Our 24/7 online quoting service ensures that irrespective of time zones or urgent transportation needs, AutoHauler is always available to assist. In addition to online booking capabilities, our support team is available from 8am to 5pm CST Monday to Friday to address any questions, concerns, or issues that may arise during the transportation process.
Time is of the essence in logistics and transportation. With our Instant Transport Quoting feature, Shippers can receive immediate price quotes from us upon entering their shipment details. This feature is designed for efficiency, ensuring that Shippers can quickly assess their options and make informed decisions without unnecessary delays. The quotes generated are based on real-time data, ensuring accuracy and relevance for the Shipper's specific needs. Limitations apply.
To ensure optimal matching with appropriate Carriers and accurate quoting, Shippers are required to submit comprehensive details about the vehicle(s) they intend to transport. This information includes, but is not limited to:
AutoHauler prides itself on offering a diverse range of Shipment Moving Companies to its Shippers, aiming to cater to a variety of transport needs.
a) Vetted Partners: Every Shipment Moving Company listed on our platform undergoes a vetting process. We assess their track record, compliance with industry standards, and customer feedback to ensure our users only connect with reputable service providers.
b) Diverse Options: Whether Shippers are looking for budget-friendly solutions, luxury shipment specialists, or anything in between, AutoHauler’s range of Shipment Moving Companies ensures there's a perfect match for every need.
c) Transparent Feedback: We encourage transparent feedback and ratings for each Carrier, allowing Shippers to make informed decisions based on previous user experiences.
One of AutoHauler's most sought-after features is our door-to-door shipment service, designed for maximum convenience.
a) Seamless Experience: Shippers can expect a hassle-free transportation experience, with shipments picked up from a location of their choice and delivered directly to their specified destination.
b) Safety and Security: Door-to-door service eliminates the need for multiple handoffs, reducing the risk of damage or delays. Carriers are expected to ensure shipments remain secure and protected throughout their journey.
c) Flexible Scheduling: We understand that our users have dynamic schedules. Our door-to-door service offers flexible pick-up and delivery times, tailored to suit the Shipper's convenience.
d) Transparent Tracking: Throughout the shipment process, Shippers can access real-time tracking information, ensuring they're always informed about their shipment's status and location.
One of AutoHauler's defining features is its ability to offer Shippers a comparative view of transport rates from various option to choose from. By inputting shipment details, Shippers can view a list of available Carriers along with their respective prices. This transparency:
It's worth noting that while we facilitate this comparison, the responsibility for final rate negotiations lies between the Shipper needs and the broker.
To ensure smooth transactions and clear understanding between parties, the following payment terms and conditions are set:
a) Booking Confirmation: A payment or deposit may be required upon booking to secure the Carrier's service. The specific amount and terms will be stipulated at the time of booking.
b) Payment Methods: AutoHauler offers various payment methods, including credit card, bank transfer, and others as specified on our platform.
c) Final Payments: Depending on the agreement between the Shipper and Carrier, the final payment may be due upon delivery of the shipment or within a specified post-delivery period.
d) Cancellations and Refunds: If a booking is canceled, the terms of any potential refunds will depend on the cancellation policy of the specific Carrier and the timing of the cancellation.
e) Disputes: In the event of a payment dispute, both parties are encouraged to communicate and resolve the issue amicably. AutoHauler may offer mediation services but does not hold responsibility for final dispute resolution.
By using our platform, both Shippers and Carriers agree to abide by these payment terms and conditions, ensuring that financial transactions are conducted transparently and fairly.
All users of the AutoHauler platform, be they Shippers or Carriers, are obligated to provide accurate, truthful, and up-to-date information when registering, listing, or booking services. This ensures the seamless operation of the platform and protects the interests of all parties involved.
a) Registration and Profile: Upon registration, users must provide verifiable contact details and any other requisite information. Any changes to this information, such as a change of address or contact number, must be updated promptly to Autohauler.
b) Booking Details: Shippers are required to furnish accurate details regarding the shipment to be transported, including type, model, condition, and any special handling requirements.
c) Consequences of Misrepresentation: Any deliberate provision of false or misleading information may result in the suspension or termination of the user's account, and in some cases, legal action may be pursued.
All users must adhere to local, state, and federal laws and regulations relevant to the transportation industry.
a) Regulatory Compliance: Carriers are expected to possess all necessary permits, licenses, and insurance coverages to operate legally. Shippers should ensure that the transportation of their shipment(s) does not infringe upon any legal stipulations.
b) Disputes: In case of disputes arising from non-compliance with laws, users are responsible for the resolution thereof, though AutoHauler may offer mediation assistance where appropriate.
AutoHauler serves as a facilitator, connecting Shippers with Carriers. Our role is limited to the provision of the platform and associated tools to aid this connection. As such:
a) Platform's Role: While we vet and verify our Carriers, AutoHauler does not directly handle, manage, or oversee the transportation of shipments. Our responsibility is restricted to ensuring that the platform functions correctly and transparently.
b) Disputes Between Parties: Should conflicts arise between Shippers and Carriers, our role will be primarily advisory. While we might mediate and offer guidance, the resolution remains the responsibility of the disputing parties.
c)Third-party Actions: AutoHauler is not liable for the actions, omissions, or conduct of any third parties related to your use of the platform.
d) Service Interruptions: While we strive to ensure uninterrupted service, AutoHauler cannot guarantee continuous, error-free operation of the platform and service. We shall not be liable for any losses or inconveniences resulting from service interruptions.
Shipment damages are unfortunate events that can result in significant losses and disputes. It's essential to clarify the responsibilities concerning such damages:
a) Carrier's Liability: Upon accepting a shipment, the Carrier assumes responsibility for the items in transit. Any damage incurred during this period, unless resulting from unforeseen and unavoidable circumstances, is the Carrier's liability.
b) Proof of Damage: It's important for Shippers to inspect their shipment upon delivery. Any damages should be immediately documented, with photographic evidence, and reported to the Carrier and, if needed, to AutoHauler.
c) Claim Procedures: Each Carrier will have its own claim procedures as stipulated by their insurance providers. Shippers should acquaint themselves with these procedures and adhere to them.
d) Limitation Period: Claims for damages must be lodged within a specified period after the delivery date, beyond which the Carrier might no longer be liable. The exact period varies by Carrier and should be clarified at the time of booking.
e) AutoHauler's Role: Our platform can provide support in facilitating communications between Shippers and Carriers in the event of damages. However, our role remains advisory, and the primary responsibility for claims and resolutions rests with the Carrier and Shipper.
AutoHauler prioritizes the integrity of its platform, seeking to offer the best experience for both Shippers and Carriers. Consequently, there are certain grounds upon which we may terminate or suspend services:
a) Violation of Terms: Any breach of these Terms and Conditions, or any other operational guidelines and policies implemented by AutoHauler, may lead to termination or suspension of the user's account.
b) Fraudulent Activities: Engaging in fraudulent practices, providing misleading information, or attempting to manipulate the system will lead to immediate termination and potential legal action.
c) Non-compliance with Laws: Any indication or evidence of a user not adhering to local, state, or federal laws relevant to the transportation industry can be a basis for account termination.
d) Non-payment: For users availing of premium services, any extended delay or default in payment may lead to suspension or termination of services.
Users have the autonomy to deactivate or delete their accounts:
a) Voluntary Deactivation: Users can opt to deactivate their accounts temporarily. During this period, their profile and data remain intact, but they will not be visible or accessible to other users.
b) Account Deletion: Should a user decide to permanently leave the platform, they can request account deletion. This process will erase their profile and all associated data from our systems, a decision that's irreversible.
c) Data Retention: Even after account deactivation or deletion, AutoHauler may retain certain data for compliance, regulatory, or legal purposes.
All content on the AutoHauler platform, including but not limited to texts, graphics, logos, designs, and software, are the exclusive property of AutoHauler or its licensors. These are protected under international copyright, trademark, and other intellectual property laws.
a) Restricted Use: Users are granted a limited license to access and make personal use of the platform. Any unauthorized use, copying, redistribution, or modification of the content, in part or in full, is strictly prohibited.
b) Digital Materials: Any digital materials, including tutorials, e-books, or guides provided to users, remain the property of AutoHauler.
The AutoHauler logo, branding, and other trademarks displayed on the platform are registered trademarks of AutoHauler. They cannot be used in connection with any product or service without the express written consent of AutoHauler.
a) Prohibited Actions: Users are strictly prohibited from reproducing, copying, selling, or exploiting the brand elements for any commercial purposes without written authorization from autohauler.
b) Reporting Misuse: Users and the general public are encouraged to report any unauthorized use or misrepresentation of the AutoHauler brand.
When customers or Carriers submit reviews, pictures, or any other content related to projects executed through our platform, they grant AutoHauler certain rights:
a) Usage Rights: By submitting reviews, images, or other related content, the user grants AutoHauler a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
b) Marketing Purposes: AutoHauler reserves the right to utilize submitted content, be it reviews, images, or other materials, for marketing or promotional activities. This includes featuring them on the platform, in marketing campaigns, promotional materials, or any other medium deemed appropriate by AutoHauler.
c) Attribution: While AutoHauler has the right to use customer-generated content, we will always endeavor to credit the source where feasible.
To keep pace with the evolving needs of the platform, technological advancements, regulatory requirements, and to ensure a more streamlined user experience, AutoHauler reserves the right to modify, alter, or update these Terms and Conditions at any time.
a) Continuous Review: Users are encouraged to regularly review the Terms and Conditions on the AutoHauler website. Continual use of the platform following any changes indicates the user's acceptance of the revised terms.
b) Date of Last Update: To assist users in identifying modifications, the date of the latest revision will always be clearly displayed at the top or bottom of the Terms and Conditions page on the AutoHauler website.
AutoHauler understands the significance of any alterations to the Terms and Conditions and is committed to maintaining transparency with its users.
a) Notification Medium: Significant changes to the terms will be communicated to users through the email associated with their registered account and/or prominent notifications on the website.
и) Periodic Checks: While AutoHauler will make diligent efforts to inform users of significant updates, users are nonetheless advised to periodically check the website to stay informed of any changes.
Maintaining an open channel of communication with our users is essential for ensuring seamless service delivery and addressing concerns promptly.
a) Contact Form: Users can reach out to AutoHauler by utilizing the contact form available on the website. This form captures essential details to ensure efficient and relevant responses.
b) Direct Contact: For immediate inquiries or more personalized assistance, users can contact AutoHauler at (615)535-4911or use chat on the site
To cater to diverse user preferences and the nature of inquiries, AutoHauler provides multiple communication channels through email, text message and platform.
a) Online Booking and Queries: For service-related questions or booking inquiries, users can utilize the platform's online booking tool or submit their queries through the provided contact form.
b) Direct Phone Line: The number "+1 (615) 535-4911" is available for users during business hours, seeking real-time responses to urgent concerns or more detailed discussions about the services. Additionally, users can reach out via the customer support form on our website or use the chat feature.
c) Email Communication: Users can expect to receive periodic updates, newsletters, and notifications from AutoHauler via the email associated with their account. Furthermore, any detailed queries or concerns can also be emailed, ensuring a comprehensive written record of the communication.
In conclusion, any modifications to our Terms and Conditions are driven by the overarching aim of refining our platform and safeguarding user interests. AutoHauler places immense value on open communication, and users are always encouraged to reach out through the provided channels to ensure their concerns are addressed promptly and effectively.
Welcome to Autohauler, the United States' premier car transportation service dedicated to providing seamless car shipping experiences. This Contract Policy (“Policy”) sets out the terms and conditions (“Terms”) under which you, the Shipper, agree to contract with us for our services. The Policy is integral to ensuring a consistent and transparent process for both parties involved. As we aim to serve you with the utmost professionalism and commitment, understanding and accepting these Terms is crucial.
By placing an order on our website (www.autohauler.com), or by any other means provided, and subsequently checking the box indicating that you have read, understood, and accepted this Policy, you legally bind yourself to the terms detailed herein. If you do not agree with any part of this Policy, we urge you to refrain from using our services.
We reserve the right to modify, revise, or update this Policy from time to time, reflecting changes in our operational needs, regulatory requirements, or feedback from our clients. Every time you use our services, the latest version of this Policy will apply. It is your responsibility to review this Policy regularly to stay informed about any changes.
This Policy is comprehensive and is designed to be clear about our and your responsibilities. However, should you have any questions or concerns, we encourage you to reach out to us using the provided contact details.
For the purposes of transparency and compliance, it is vital for us to establish the ownership of the vehicle being transported and the authorization under which arrangements for transportation are made.
By entering into a contract with Autohauler, you, herein referred to as the “Client” or “Shipper,” hereby declare, warrant, and confirm the following:
Ownership: You affirm that you are the rightful, registered, and legal owner of the vehicle intended for shipping. This assertion means that the vehicle is not stolen, there are no disputes regarding its ownership, and no third party has any undisclosed claims to it.
Authorization in Absence of Ownership: If you are not the direct owner of the vehicle, you confirm that you possess explicit, verifiable, and legally binding authorization from the lawful owner(s) to enter into this agreement on their behalf. Such authorization grants you the power to make all decisions concerning the vehicle's transportation, including but not limited to pickup, delivery, payment, and claim handling.
Accuracy of Information: All details and information provided regarding the vehicle, including its make, model, registration details, condition (operative or inoperative), size, and any other pertinent details, are accurate to the best of your knowledge. Concealing or misrepresenting any information can result in additional fees, delays, or potential legal consequences.
Indemnification: In the case of any disputes, challenges, or legal actions arising due to false declarations concerning vehicle ownership or authority, you agree to indemnify and hold Autohauler harmless against any liabilities, costs, damages, or legal fees we might incur as a result.
Your acceptance of this Policy and the provision of our services relies heavily on the truthfulness and accuracy of the above declarations. It is, therefore, in the mutual interest of both parties to ensure that all dealings are based on genuine, precise, and transparent information. Autohauler places immense trust in its clients, and in return, is committed to delivering unparalleled car transportation services.
Autohauler, throughout the course of this agreement and in its capacity as a licensed broker with FMCSA, assumes specific roles and responsibilities in the process of coordinating vehicle transport for its clients. The terms "we", "us", and "our" refer to Autohauler, while "you" and "your" refer to the Shipper or Client.
Coordination and Facilitation: As a broker, our primary responsibility is to serve as a mediator between you and carriers. Our extensive network allows us to match your shipping needs with a suitable, reliable, and licensed carrier. We endeavor to ensure that your vehicle is transported securely, promptly, and efficiently.
Vetting and Selection of Carriers: We are dedicated to ensuring that the carriers we collaborate with uphold high standards of service and professionalism. To this end, all carriers are carefully vetted for valid licenses, insurance coverages, and a history of reliable service.
Price Quotation: Based on the details provided by you, including vehicle type, destination, and any specific requirements, we will offer a price quote. This quote will be a reflection of the prevailing market rates and the specific circumstances of your transport needs.
Communication: Throughout the transport process, we will facilitate communication between you and the carrier. This ensures that you are kept abreast of any changes, progress, and estimated times of pickup and delivery.
Conflict Resolution: In the event of disagreements or conflicts between you and the carrier, we will play an active role in assisting both parties towards a fair and reasonable resolution. However, it is important to note that certain liabilities, especially concerning vehicle damage, reside solely with the carrier.
Regulatory Compliance: Autohauler is committed to staying compliant with all relevant federal, state, and local regulations governing freight brokerage. This adherence ensures that our clients receive service that meets legal standards.
Data Protection: We respect your privacy and assure you that all personal and transactional data shared with us will be stored, processed, and transmitted in compliance with prevailing data protection laws.
Understanding our payment structure and options is pivotal to a seamless transaction. Here are the guidelines and options provided for your convenience:
Available Payment Methods: Upon the completion of transportation services, the carriers will accept the following forms of payment for the balance due: cash, cashier's check, or money order. It is crucial to have the correct payment form ready upon delivery to expedite the process.
Prepayment Option: Recognizing the diverse needs of our clientele, we offer a Prepayment option. Opting for Prepayment means that you will settle the entire transportation cost upfront, eliminating the need for payment upon delivery. This option can be beneficial for those who prefer to handle finances in advance and want a hassle-free delivery experience.
Additional Charges: It's paramount to provide accurate information regarding your vehicle's condition and specifications. Failure to declare conditions like a vehicle being inoperative, or not disclosing features that make it oversized, could result in additional fees upon discovery by the carrier. Any such additional costs will be communicated and must be settled before delivery.
Invoice and Receipt: Upon completion of payment, whether through prepayment or post-delivery, you will receive a detailed invoice and receipt for your records. We encourage you to retain these documents as they might be essential for any future references or claims.
Cancellation and Refunds: In the event that you need to cancel your transport order, please communicate as soon as possible. Refunds for prepaid services will be processed according to our Cancellation Policy, which is available upon request or accessible on our website.
Transparency: We believe in total transparency. The quote provided at the beginning will encompass all standard charges. However, any changes in the scope of work, undisclosed vehicle specifications, or additional services requested might affect the final amount due.
Your trust in Autohauler is valued, and we strive to make the payment process as straightforward and transparent as possible. If you have any queries or require clarification on any payment-related aspect, please do not hesitate to contact us.
The process of transporting a vehicle involves many dynamic elements that may necessitate changes or adjustments, particularly concerning the delivery location. We recognize the significance of ensuring a seamless delivery; hence, the following terms detail the provisions related to delivery location adjustments:
Initial Agreement: The initially agreed-upon delivery location will be as specified in the shipping order, based on the information provided by you at the time of booking. We strongly encourage precise and detailed disclosure of the drop-off location to aid in efficient planning and coordination.
Reasons for Adjustment: There are circumstances under which the carrier's driver might deem the initially specified delivery location unsuitable or inaccessible. This can be due to various reasons such as road size, weight restrictions, low-hanging obstacles, safety concerns, local regulations, or other unforeseen logistical challenges.
Notification and Coordination: Should such a situation arise where an adjustment to the delivery location becomes necessary, you or your designated agent will be promptly notified. Together, we'll identify a suitable alternative location that's as close as possible to the original address while ensuring safety and accessibility.
Alternate Location Selection: The chosen alternate location should ideally be a well-lit, open space, such as a parking lot or wide street, which allows the carrier to maneuver the transport vehicle safely. This not only ensures the safety of your vehicle but also expedites the delivery process.
Responsibility for Presence: In the event of a delivery location adjustment, it remains your responsibility or that of your designated agent to be present at the new location for vehicle receipt. Failure to be present can result in delays and potential additional charges.
No Additional Fees: As long as the adjusted delivery location remains within a reasonable distance from the original drop-off point, no additional fees will be charged. However, significant deviations may attract extra fees due to added mileage and time.
Transporting vehicles often requires their temporary operation, predominantly for loading and unloading from the transport carrier. It is important to establish clarity about this aspect to ensure transparency and trust:
Implicit Authorization: By entering into this agreement, you inherently grant the carrier, its driver, and any necessary personnel, the authorization to operate your vehicle for the sole purpose of facilitating its transport. This includes, but is not limited to, driving the vehicle onto the carrier, repositioning it during transit if necessary, and driving it off upon delivery.
Scope of Operation: The aforementioned authorization is strictly limited to operations essential for the transportation process. Under no circumstances shall the vehicle be used for personal errands, detours, or any non-transport-related activity.
Mileage Monitoring: It's advisable to note your vehicle's odometer reading at the time of pick-up. Any discrepancies in expected mileage due to transportation should be minimal. Significant variances should be immediately reported for investigation.
Safe Handling Assurance: Our carriers are instructed to handle all vehicles with the utmost care. Safe operation practices are adhered to at all times to ensure your vehicle remains in the same condition from pick-up to delivery.
Inoperable Vehicles: If your vehicle is inoperable and cannot be driven on or off the carrier, it is essential that this is communicated during the booking process. Special arrangements will be made for such vehicles, and they will not be operated under any circumstances without prior repairs or arrangements.
Liabilities and Damages: While every effort is made to operate your vehicle safely, in the rare event of any damages resulting directly from the operation of your vehicle by carrier personnel, the carrier's insurance will address and rectify such issues. Documentation and timely reporting are crucial in these scenarios.
Key Handover: For the operation of your vehicle, you will need to provide the carrier's driver with a set of keys. Please ensure that these keys are functional for all necessary vehicle operations, including ignition, door locks, and trunk access if applicable.
In entrusting us with your vehicle, we recognize the profound responsibility that accompanies it. Every provision stated above is intended to ensure transparency, trust, and the utmost care in the handling of your asset. Your peace of mind is paramount to us, and we are always available for any clarifications or concerns you might have regarding these clauses.
Definition: Carrier Route Discretion refers to the latitude granted to the carrier in deciding the specific pathway taken during the transportation process.
Route Selection: While we always aim to facilitate an efficient and expedient transport of your vehicle, the carrier reserves the right to determine the most appropriate route. This decision stems from factors such as fuel efficiency, traffic conditions, road quality, weather predictions, and potential logistical obstacles.
Client Suggestions: While we acknowledge and appreciate route suggestions or preferences provided by clients, they serve as guidelines rather than binding directives. The carrier retains the final say in routing decisions.
Safety and Efficiency: The discretionary power vested in carriers is based on their expertise and experience in the field, ensuring that the route selected prioritizes both the safety of the vehicle and the efficiency of the delivery.
Carrier Selection: While AutoHauler always strives to meet client preferences, there is no guarantee of a specific carrier being assigned to a particular shipment. The allocation of carriers is based on availability, capability, and operational requirements.
Timing: Although we provide clients with estimated pick-up and delivery dates, these are subject to change due to a myriad of unpredictable factors, such as inclement weather, road conditions, mechanical issues, or other unforeseen delays.
No Binding Commitment: We make it clear that we do not, under any circumstance, guarantee the provision of transportation services in time for specific events, dates, or occasions. Clients should plan with buffer time for essential or time-sensitive shipments.
Delays and Liability: We do not assume liability for losses or inconveniences experienced as a result of unavoidable delays. Clients are urged to consider potential delays when coordinating their schedules.
Definition: Inoperable vehicles are those that cannot be driven onto or off the carrier truck under their own power. Oversized vehicles, on the other hand, are those larger than standard dimensions due to modifications, extensions, large tires, or other features.
Disclosure: It is of utmost importance that clients provide accurate and complete information about their vehicles at the time of booking. This ensures that the appropriate arrangements and equipment are in place for transportation.
Additional Charges: Failing to inform us about the inoperable or oversized nature of a vehicle can result in additional fees. For inoperable vehicles, an additional fee of up to $200 may be applied. For oversized vehicles, an additional fee of up to $300 may be charged.
Arrangements: Depending on the nature and condition of the vehicle, special carriers or equipment might be required for safe transportation. This emphasizes the importance of full disclosure.
Absolute Transparency Required: It is IMPORTANT and MANDATORY for all clients to fully disclose any and all conditions or issues related to their vehicle. Failure to do so presents SIGNIFICANT RISKS to both the carrier and the client.
Legal Ramifications: UNDISCLOSED conditions can lead to breaches of federal or state transportation regulations, resulting in HEFTY FINES and LEGAL ACTION against the client.
Safety Concerns: Failure to report vehicle conditions, especially if they pose a hazard, places the carrier, other road users, and the vehicle itself in GRAVE DANGER. This can result in SERIOUS ACCIDENTS or DAMAGES.
Financial Implications: Non-disclosure can lead to EXTRA CHARGES, insurance claims rejections, or other UNANTICIPATED COSTS for the client.
Delayed Deliveries: Vehicles with undisclosed conditions might require special handling or interventions, leading to SIGNIFICANT DELAYS in delivery.
The onus of full disclosure lies with the client. All clients are URGED to communicate openly and transparently to avoid the CAPITALIZED RISKS mentioned above. At AutoHauler, our goal is to ensure safe, efficient, and hassle-free transportation, which requires mutual trust and cooperation.
In certain instances, unforeseen delays may arise during the transport process. If a client chooses to secure a rental vehicle due to such delays, Autohauler will not be responsible for or provide reimbursement for any associated rental charges. The client assumes full responsibility for any expenses related to securing alternative transportation while awaiting the delivery of their vehicle.
Purpose and Scope: This clause serves to clarify the items that are strictly forbidden from being placed or stored within a vehicle during the transportation process. The inclusion of prohibited items can lead to severe legal, safety, and financial ramifications.
List of Prohibited Items: The following items are expressly prohibited from being placed inside the vehicle being transported:
· Explosives, Guns, and Ammunition: Any materials or devices that can explode or cause damage.
· Flammable Products: Materials that can easily catch fire.
· Narcotics: All illegal drugs or controlled substances.
· Negotiable and Legal Papers: Important documents such as wills, passports, deeds, or securities.
· Alcoholic Beverages.
· Jewelry and Precious Metals.
· Furs and Rare Artifacts.
· Money or Currency.
· Live Pets.
· Live Plants.
· Any Unlawful Contraband.
Confiscation: Should any of these items be found in the vehicle, AutoHauler, or the carrier may, at their discretion, confiscate or dispose of these items without any compensation to the owner.
Liability: Any damages, delays, or legal issues arising from the inclusion of prohibited items in the vehicle are the sole responsibility of the client. Neither AutoHauler nor the carrier will be held accountable.
Clear Understanding: The payment of outstanding freight charges is a Department of Transportation mandate. Thus, upon the vehicle's arrival at the destination, all outstanding charges must be settled in full before the vehicle can be released to the client.
Payment Methods: Acceptable payment methods upon delivery include cash, cashier's check, or money order. Personal checks or other forms of payment will not be accepted at the time of delivery unless otherwise specified.
Refusal to Pay: In cases where payment is not made upon delivery, the carrier reserves the right to retain possession of the vehicle until full payment is made. Any additional costs incurred due to the delay in payment, including storage or administrative fees, will be borne by the client
Immediate Inspection: Upon the vehicle's delivery, it is the client's responsibility to thoroughly inspect the vehicle for any potential damages in the presence of the carrier's representative.
Documenting Damage: Should any damage be identified, it must be immediately documented on the Bill of Lading. Notations should be clear, specific, and acknowledged by both the client and the carrier's representative. Photographic evidence is also highly recommended.
Bill of Lading Significance: The signed Bill of Lading serves as a pivotal document in case of any damage claims. If no damages are noted at the time of signing, the Bill of Lading stands as proof of the vehicle being delivered in satisfactory condition, and subsequent damage claims may be invalidated.
Claim Submission: If damages are identified and noted, clients have 24 hours from the time of delivery to formally submit a claim. This should include all documented evidence and a clear description of the damages.
Claim Process: Once a claim is submitted, it will be reviewed in conjunction with the carrier. The liability for damages rests solely with the carrier, and AutoHauler will facilitate communication between the parties.
Resolution: Every effort will be made to resolve the claim promptly and fairly. Clients are encouraged to cooperate fully during the process to ensure a smooth resolution.
In adhering to these clauses, AutoHauler seeks to maintain transparency, accountability, and the highest standards of service delivery. It is important for clients to thoroughly understand and adhere to these protocols to ensure a seamless and satisfactory vehicle transportation experience.
Scope of Brokerage Role: AutoHauler acts as a broker, coordinating the shipment of vehicles between shippers and carriers. While we undertake the utmost diligence in selecting carriers, it is important to understand that the physical transportation and handling of the vehicles is performed by independent carriers.
Limitation of Liability: All direct liabilities concerning transportation, including but not limited to damage, theft, delay, or loss of the vehicle, lie exclusively with the chosen carrier. AutoHauler's responsibility is confined to the coordination and arrangement of transportation services.
Carrier Contract: The terms of service and liability conditions outlined by the selected carrier's contract shall be binding upon the client. We recommend that clients review these terms with the carrier directly to ensure clarity and understanding.
Definition and Role: The Bill of Lading (BOL) is a pivotal document issued by the carrier, detailing the type, condition, and destination of the vehicle being transported. It acts as both a receipt for the carriage and evidence of the terms of the transportation agreement.
Condition Verification: Upon delivery, before signing the BOL, clients must inspect their vehicle closely. The BOL should correctly reflect the vehicle's condition at the time of delivery.
Discrepancies: If discrepancies arise between the vehicle's condition and the BOL's details, they must be noted immediately on the BOL itself. The carrier's representative and the client should acknowledge these notations.
Binding Nature: Signing the BOL without noting any discrepancies implies the vehicle's satisfactory reception. Claims arising post this signature without prior notations might be rendered invalid or heavily contested.
Standard Liability: Carrier's liability for any damages to the vehicle during transit is typically limited to the current "blue book" value considering the make, model, year of manufacturing, and odometer mileage of the vehicle. This is the default valuation coverage provided by carriers.
Extended Valuation Coverage: Some carriers may offer additional valuation coverage options for clients seeking more comprehensive protection. This typically comes at an extra cost and might need a separate application process with the carrier.
Exclusions and Deductions: Clients should be aware that even with extended valuation coverage, there might be certain exclusions or deductibles. It's essential to understand these nuances before opting for any valuation coverage.
POTENTIAL FINANCIAL LOSS: Relying solely on the default carrier liability might result in a significant financial loss if the vehicle sustains damages that exceed the "blue book" value or if certain damages are excluded from the carrier's liability.
UNPREDICTABLE EVENTS: Transportation involves risks from unpredictable events such as accidents, natural disasters, theft, or vandalism. Not opting for extra insurance means the client bears the brunt of the financial implications from such events.
INCREASED STRESS AND UNCERTAINTY: In the absence of comprehensive coverage, potential damages can lead to prolonged disputes with carriers, causing undue stress and uncertainty.
BETTER PEACE OF MIND: Extra insurance provides a safety net, ensuring that the vehicle's value is safeguarded against unforeseen mishaps.
Purpose of Clause: This section addresses the general release of AutoHauler from certain liabilities and an acknowledgment by the client of various aspects of the shipping process, ensuring that the client fully understands and accepts the inherent risks and the extent of AutoHauler's responsibilities.
Acknowledgment of Broker Role: The client acknowledges that AutoHauler is a broker and does not physically transport vehicles. Its primary role is to facilitate the arrangement between shippers and carriers. As such, AutoHauler is not directly responsible for any damages, delays, or issues that arise during the transportation of the vehicle.
Voluntary Participation: The client affirms that their decision to ship their vehicle through the services coordinated by AutoHauler is made voluntarily. They are fully informed of the general risks associated with vehicle transportation, even when such transport is handled by reputable carriers.
Release of Claims: By entering into this agreement, the client releases and forever discharges AutoHauler, its agents, representatives, employees, and affiliates from any claims, actions, disputes, demands, and damages (whether direct, indirect, or consequential) of whatever kind or nature, known or unknown, suspected or unsuspected, that arise out of or are in any way related to the transportation of the vehicle, except where such claims arise due to the proven negligence or willful misconduct of AutoHauler in its brokerage duties.
Indemnification: The client agrees to indemnify, defend, and hold harmless AutoHauler from any and all liabilities, losses, damages, costs, and expenses, including legal fees and expenses, arising out of or related to the breach of this agreement by the client or any act or omission by the client related to the shipment of their vehicle.
Dispute Resolution: In the event of any dispute arising out of or in connection with this agreement, both parties commit first to try in good faith to settle the dispute through mediation, before resorting to litigation or any other dispute resolution procedure.
Entire Agreement: This agreement contains the entire agreement between the client and AutoHauler regarding the subject matter hereof and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.
Amendments: Any amendments to this agreement must be in writing and signed by both parties.
Governing Law: This agreement is governed by, and construed in accordance with, the laws of the state in which AutoHauler operates, without regard to its principles of conflicts of laws.
Severability: If any provision of this agreement is illegal or unenforceable, that provision is severed from this agreement and the other provisions remain in force.
Force Majeure: Neither party will be held liable for any failure to perform its obligations due to unforeseen circumstances or causes beyond its reasonable control, such as natural disasters, wars, terrorist acts, riots, strikes, or governmental actions.
Last Updated August 11, 2023